Frequently asked questions
Buy in three steps
Add to Cart → Open Cart → Checkout. Done!
Payment protection
Our payment processing is 100% secure. An internet security team keeps your experience safe and reliable. 🔏
When will it ship?
Orders are processed within 1–3 business days. We’ll send a shipping confirmation email immediately after. 📧
Tracking
Yes—your tracking number is provided post-purchase.
Shipping price
Calculated by shipment origin. Add your address at checkout to reveal the shipping fee.
Multiple items = separate parcels
Typically, items are shipped separately. 📦📦
Returns & exchanges
Washed/worn is okay—we offer free returns:
30 days → Full refund
180 days → Store credit
We’ll email a refund confirmation after your return is processed. Refunds usually issue within 10 business days of receipt. Due to current volumes, there may be delays—thanks for bearing with us. ⏳
Free gift reminder
If returns drop your order below the promo threshold, the free gift must be returned. Want to keep it without qualifying? We’ll deduct its cost or request payment. 🎁
Change/cancel after placing an order?
Not available—orders cannot be changed or canceled once submitted. You can return items; refunds cover the product total only, excluding shipping.
More questions?
We’ve got answers—See all FAQs.
Quick help
Email: wergerlacross36@outlook.com